Citizen’s Advice Guide

an online help from citizen’s advice bureau (UK)

  • … The Adviceguide website is the main public information service of Citizens Advice, providing people with round-the-clock access to CAB information on their rights – including benefits, housing and employment, and on debt, consumer and legal issues.
  • We aim to empower people by providing them with the information they need to solve their own problems and to signpost them to appropriate advice when necessary. Adviceguide helps you to have a better understanding of your rights and entitlements, and also to take the first steps in resolving your problems.
  • The information in this website is for general guidance on your rights and responsibilities. If you need more details on your rights or legal advice about what action to take, please contact an advisor or solicitor  … (about 1/2).

Accessibility; Help;
Links in the left column: Your Money /Benefits … etc.; Your family /Family ;  Your daily life /Communications ;  Your rights /Discrimination … and so on;
Contact Feedback online.

About this site: … For help on choosing and using a solicitor, go to ‘Using a solicitor’ in Adviceguide. 

For details of solicitors and legal services in your area, visit the (New window) online directory of the CLSdirect website (run by the Legal Services Commission).

Where appropriate, you are clearly directed to additional sources of expert advice, so you can find further help on questions. And there are links to the (New window) directory of CAB services across the UK throughout the website, helping you to find details of your nearest bureau.

The Adviceguide website is published in English and Welsh, and covers the law in England, Wales, Scotland and Northern Ireland. The FAQs in each topic section are also available in ethnic community languages (Chinese, Bengali, Gujerati, Punjabi, and Urdu).

Some sections have links to ‘factsheets’ that have been written on various debt and consumer issues. These can be downloaded using (New window) Acrobat Reader (please see the Help section for more details).

The site is updated monthly so as to maintain its accuracy and reliability, with ‘What’s New’ and ‘Coming Soon’ information added whenever relevant and timely. In addition to these regular updates, we have a rolling programme of enhancements to the website, with regard to both content and usability … (full text about this site).

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